Privacy policy

Effective Date: 01/05/25

This Privacy Policy describes how NAD+ Home Kit (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from nadhomekit.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

At NAD at Home Kit, your privacy is very important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or purchase our products.

1. Information We Collect

We may collect the following types of personal data:

  • Contact Information: Name, email address, phone number, billing/shipping address.
  • Order Information: Purchase history, payment details (processed securely via third-party providers).
  • Technical Data: IP address, browser type, time zone, device type, and other analytics from cookies and tracking tools.
  • Communications: Messages or emails you send us and any additional info you provide in support requests.

2. How We Use Your Information

We use your data to:

  • Process and fulfil orders
  • Respond to customer inquiries and support requests
  • Improve user experience and website functionality
  • Send transactional or marketing communications (only with your consent)
  • Comply with legal and regulatory obligations

3. Legal Basis for Processing

We process your personal data under the following legal bases:

  • Contractual necessity: To fulfil your orders
  • Consent: For marketing communications
  • Legal obligation: To meet tax, accounting, or legal compliance
  • Legitimate interests: To improve our products and services

4. Sharing Your Information

We do not sell your personal data. We may share it only with:

  • Shipping providers to deliver your order
  • IT and hosting providers for secure site operation
  • Legal or regulatory authorities when required by law

5. Data Retention

We retain your personal data only as long as necessary for the purposes stated above or as required by law (e.g. financial records for tax compliance).

6. Cookies

Our website uses cookies and similar tracking technologies to enhance user experience and collect analytics data.
By using our site, you agree to the use of cookies in accordance with our Cookies Policy.

You can manage or disable cookies via your browser settings.

7. Your Rights

Under data protection laws (such as the UK GDPR), you have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Object to or restrict processing
  • Withdraw consent at any time (where applicable)
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us.

8. Data Security

We implement appropriate technical and organisational measures to safeguard your data, including encryption, access controls, and secure servers.

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute data security.

9. International Data Transfers

We primarily store and process your data within the UK. If we transfer your data internationally (e.g. via third-party service providers), we ensure appropriate safeguards are in place to protect your information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.
We encourage you to review this policy regularly to stay informed about how we protect your personal information.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact: on the available Whatsapp button